Frequently asked questions
FAQ: Trouble Opening Your PDF Download
Why am I being asked for a password to open my PDF download? Some users experience issues when opening PDFs due to browser or software settings. The PDFs we provide do not require a password. Please follow the steps below to resolve the issue.
How can I fix the issue and open the PDF? Here are two steps to resolve the problem:
- Open the PDF with Adobe Acrobat Reader
- Some browsers or PDF viewers may cause issues. We recommend downloading and opening the file using Adobe Acrobat Reader for the best experience.
- If you don't have Adobe Acrobat Reader, you can download it for free here.
- Clear your browser’s cache
- Sometimes your browser may store an outdated or corrupted version of the file.
- Clearing your cache and trying again can often resolve the issue. If you are unsure how to clear your cache, please follow these steps for clearing cache by browser.
What if the problem persists? If you continue to experience issues, please contact us directly. We’ll be happy to assist you in accessing your download.
Help! I’m having trouble opening the website at my school.
Check with your network administrator or tech support to see if there's a firewall set up by your school board that blocks the use of new outside sites. If there is, you may want to log in from a different computer outside of school.
If you're still having issues, please contact us. We want you to have the best experience possible at Spelliosity.